What our customers have to say...
The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.
Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.
Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.
How are we doing? (12 month average rating)
4.85/5 calculated from 1064 reviews submitted in the last 12 months
Neil (United States) - Independent Travel, Jul 2019
1. How would you describe your overall level of satisfaction with us as your tour operator?
very good and very detailed.
2. Consultant name and satisfaction rating:
Service was good. Nicole was a pleasure to work with
3. How would you rate your package in terms of value for money?
4. How would you rate the accommodation against your expectations?
Mume was great.
5. Please give us your comments on the transport included in your package.
Good. Though there were a couple spots where it was a little unclear how we were going to get picked up, etc
6. Please comment on any professional guiding included in your package?
Didn't care for the Hiroshima guide. It was hard to understand her and you had to really 'try' to listen. The other guides were fine.. The night time guide was especially good and I wish we had more tours like that of restaurants and different things like that.. And less of shrines and museums. I don't blame you guys for that, I didn't know better.
7. How do you rate the usefulness and standard of information in the Info-Pack?
8. Would you consider travelling to Japan again?
9. Would you travel again with InsideJapan Tours?
I did think the trip was expensive. Especially as I started adding up the different costs. If I were to go again, I would do it myself, knowing what I know. I would save a lot of money. I would use you guys in the future for a different country