What our customers have to say...
The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.
Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.
Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.
How are we doing? (12 month average rating)
4.85/5 calculated from 1064 reviews submitted in the last 12 months
Orlando (Canada) - Best of Japan, Jul 2019
1. How would you describe your overall level of satisfaction with us as your tour operator?
The trip was well planned. We felt very comfortable and prepared. The accommodations were great. The private tour guides were extremely friendly, knowledgeable and patient. Nicole did a great job customizing our itinerary. My biggest fear was being lost or unable to figure out how to get to our next destination. Every detail was planned and clearly explained in our booklet so by the second day I was at ease and could focus on the experience and enjoy my vacation.
2. Consultant name and satisfaction rating:
3. How would you rate your package in terms of value for money?
4. How would you rate the accommodation against your expectations?
5. Please give us your comments on the transport included in your package.
The rail pass was amazing. That said I am not sure we would have been able to set up all of the seat reservations without the help of our guide. KJ was a big help!
6. Please comment on any professional guiding included in your package?
As stated above they were all great, energetic, knowledgeable and patient. I have two teenage daughters and they got distracted in the shopping districts. Our guides squeezed in a lot. Fantastic value!
7. How do you rate the usefulness and standard of information in the Info-Pack?
8. Would you consider travelling to Japan again?
9. Would you travel again with InsideJapan Tours?
I have no complaints so why wouldn’t I use you again.