What our customers have to say...

The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.

Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.

Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.

How are we doing? (12 month average rating)


4.85/5 calculated from 1030 reviews submitted in the last 12 months

Search Reviews

Jennifer (United Kingdom) - Independent Travel, May 2019


  1. 1. How would you describe your overall level of satisfaction with us as your tour operator?


    Well-tailored, well-planned and communicated.

  2. 2. Consultant name and satisfaction rating:

    Sophie Dowdeswell - Very Satisfied

    Listened to what I needed and delivered it.

  3. 3. How would you rate your package in terms of value for money?


  4. 4. How would you rate the accommodation against your expectations?

    Exceeded my expectations

    Villa Aneyakoji Bettei was particularly good. Beautiful, comfortable, well-located and friendly/helpful staff

  5. 5. Please give us your comments on the transport included in your package.

    Excellent - though metro card didn’t work in Kyoto (should have read the info,)

  6. 6. Please comment on any professional guiding included in your package?

    Thomas Siebert excellent - well informed, covered a lot of ground and lots of different experiences. Mazda-san good and engaging too, though I probably walked too far that day. Was exhausted at the end of it!

  7. 7. How do you rate the usefulness and standard of information in the Info-Pack?


  8. 8. Would you consider travelling to Japan again?


  9. 9. Would you travel again with InsideJapan Tours?


    Very well organised and tailored to my interests.

Review submitted: 09th Jul 2019 at 17:00

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