What our customers have to say...

The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.

Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.

Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.

How are we doing? (12 month average rating)


4.85/5 calculated from 1030 reviews submitted in the last 12 months

Search Reviews

Helen (Australia) - Best of Japan, Jun 2019


  1. 1. How would you describe your overall level of satisfaction with us as your tour operator?


    Travel consultant Malcolm was always responsive to any questions and made some changes as we requested. The information provided was excellent and made it very easy to travel around even though this was our first time in Japan

  2. 2. Consultant name and satisfaction rating:

    Malcolm House - Very Satisfied

    See above

  3. 3. How would you rate your package in terms of value for money?


  4. 4. How would you rate the accommodation against your expectations?

    Exceeded my expectations

    We really enjoyed the mixture of traditional and western style accommodation. The locations of all our accomodation was convenient. We especially enjoyed our accommodation in Hakone, Ichinoyu Susukinohara and our host at Yamaichi Bekkan in Miyajima was delightful.

  5. 5. Please give us your comments on the transport included in your package.

    All transport was on time. It was easy to use the Japan Rail pass. Once we got the hang of the underground systems in the larger cities it was easy to get around. The only challenge at times was when working out which direction to go once we left subways and arrived at street level

  6. 6. Please comment on any professional guiding included in your package?

    All our guides were knowledgeable, accommodating and the tours were well paced.

  7. 7. How do you rate the usefulness and standard of information in the Info-Pack?


  8. 8. Would you consider travelling to Japan again?


  9. 9. Would you travel again with InsideJapan Tours?


    We found the whole process was seamless. The info pack was excellent. We would be confident to do another self guided tour with Inside Japan Tours.

Review submitted: 09th Jul 2019 at 03:50

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