What our customers have to say...

The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.

Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.

Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.

How are we doing? (12 month average rating)


4.85/5 calculated from 1030 reviews submitted in the last 12 months

Search Reviews

Amanda (United States) - Independent Travel, May 2019


  1. 1. How would you describe your overall level of satisfaction with us as your tour operator?


    They prepared a fantastic itinerary for us based on our preferences. They were always available to answer our questions in a timely manner. Everything was set up for us when we arrived to make our trip easy. The hotels we stayed at were fantastic and in a perfect location. We particularly enjoyed the traditional lodging in Kyoto. We enjoyed the experiences chosen for us. The guides were top notch and took excellent care of us on tour days. We loved our time in Japan and feel like it was a hassle free experience since we had the help of IJT. Other tourists were amazed that we already had Manaca cards for the public transportation set up and ready to go for us on arrival. We felt very well prepared and would recommend this experience to all of our friends.

  2. 2. Consultant name and satisfaction rating:

    Sally Edwards - Superb Service, Extremely Satisfied

    She quickly answered any questions I had for her and worked with our preferences to choose activities for us.

  3. 3. How would you rate your package in terms of value for money?


  4. 4. How would you rate the accommodation against your expectations?

    Exceeded my expectations

    Perfect locations. The machine town home in Kyoto was our favorite. Made us feel like locals for a short time!

  5. 5. Please give us your comments on the transport included in your package.

    It worked out very well. We used our Manaca cards the first day with no trouble. Our bullet train tickets had been pre arranged and easy to use.

  6. 6. Please comment on any professional guiding included in your package?

    Christian Cross in Tokyo showed us so much in a short time. He was excellent with our kids! We enjoyed our day with him. Ayako took us on a hidden spirits tour in Kyoto we very much enjoyed. She showed us many temples and shrines, as well as the local stories and legends. We learned a lot during her tour.

  7. 7. How do you rate the usefulness and standard of information in the Info-Pack?


  8. 8. Would you consider travelling to Japan again?


  9. 9. Would you travel again with InsideJapan Tours?


    Everything went seamlessly. We never felt lost, and a had detailed plan to help us along.

Review submitted: 08th Jul 2019 at 19:06

Did you find this review useful?YES | NO0 out of 0 have found this review helpful