What our customers have to say...

The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.

Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.

Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.

How are we doing? (12 month average rating)


4.85/5 calculated from 1029 reviews submitted in the last 12 months

Search Reviews

Richard (United Kingdom) - Independent Travel, May 2019


  1. 1. How would you describe your overall level of satisfaction with us as your tour operator?


    Itinerary was excellent and well planned, good hotels in great locations. Very helpful and informative local guides. Suggested train timings worked well.

  2. 2. Consultant name and satisfaction rating:

    Steven McCready - Superb Service, Extremely Satisfied

    Very attentive and personal service

  3. 3. How would you rate your package in terms of value for money?


  4. 4. How would you rate the accommodation against your expectations?

    Exceeded my expectations

    Location of all hotels was perfect.

  5. 5. Please give us your comments on the transport included in your package.

    All appropriate for our tour.

  6. 6. Please comment on any professional guiding included in your package?

    Excellent and easy to get along with.

  7. 7. How do you rate the usefulness and standard of information in the Info-Pack?


  8. 8. Would you consider travelling to Japan again?


  9. 9. Would you travel again with InsideJapan Tours?


    Because of the quality of our last tour.

InsideJapan says: Hello Richard.

Thank you for taking the time to leave feedback. It was lovely speaking with you after you returned as well. I'm really glad that everything went so well and that the hotel locations were just what you wanted. It always makes for a better trip that way.

It would be lovely to speak with you again, and hopefully put together another memorable trip.

Many thanks,


Review submitted: 12nd Jun 2019 at 15:29

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