What our customers have to say...

The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.

Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.

Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.

How are we doing? (12 month average rating)


4.85/5 calculated from 1028 reviews submitted in the last 12 months

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Carole And Richard Jerome - World Heritage, May 2019


  1. 1. How would you describe your overall level of satisfaction with us as your tour operator?


    Superb. We felt well supported by our travel consultant who acted promptly in response to our requests for changes and whose guidance was invaluable e.g. in arranging our visit to Shirakawago as a half day bus journey rather than an overnight stop. We enjoyed every single day in Japan and appreciated the blend of excellent hotel and ryokan intense Tokyo and spiritual Mount Koya heady city life and bucolic Shirakawago.

  2. 2. Consultant name and satisfaction rating:

    Mark Johnson - Superb Service, Extremely Satisfied

    Excellent. Knowledgeable, reassuring, prompt, friendly, efficient and concerned to ensure that our itinerary was appropriate for us.

  3. 3. How would you rate your package in terms of value for money?


  4. 4. How would you rate the accommodation against your expectations?

    Exceeded my expectations

    The accommodation was good and often excellent in most cases. The Dormy Inn at Himeji was only satisfactory and the Gracery Sinjuku proved very noisy.

  5. 5. Please give us your comments on the transport included in your package.

    Green Tomato was punctual and excellent as were the taxis to and from Kijitei Hoeiso Hakone. All the train links were very good indeed especially the shinkhasen.

  6. 6. Please comment on any professional guiding included in your package?

    We were pleased with all our guides. In both Tokyo and Kyoto the local guides were enthusiastic, keen to explain the sites we visited, thoughtful and arranged excellent venues for lunch. We occasionally had some difficulty understanding what they said. Brian's Tokyo Architecture tour was extremely good, varied and insightful. He is both personable and knowledgeable and we enjoyed our day with him. Similarly, our day with Richard looking at shrines and temples in Kyoto was extremely interesting and he pitched the itinerary at just the right pace and level for us. Clearly extremely knowledgeable he made the day most worthwhile and illuminating.

  7. 7. How do you rate the usefulness and standard of information in the Info-Pack?


  8. 8. Would you consider travelling to Japan again?


  9. 9. Would you travel again with InsideJapan Tours?


    Because of the excellent experience of this visit the quality of tailored support our confidence that Inside Japan staff are both competent and really know and love Japan and its people.

Review submitted: 11st Jun 2019 at 19:05

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