What our customers have to say...

The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.

Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.

Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.

How are we doing? (12 month average rating)


4.85/5 calculated from 1028 reviews submitted in the last 12 months

Search Reviews

Jane (United Kingdom) - Kumano Kodo Three-Night Module (Gentle Walking), May 2019


  1. 1. How would you describe your overall level of satisfaction with us as your tour operator?


    Our trip was extremely well-organised and everything worked seamlessly

  2. 2. Consultant name and satisfaction rating:

    Tim Grisbrooke - Very Satisfied

  3. 3. How would you rate your package in terms of value for money?


  4. 4. How would you rate the accommodation against your expectations?

    Exceeded my expectations

    All the hotels were excellent, with often larger rooms than we expected. Where food was included, the accommodation providers handled my allergy issues extremely well, and without fuss.

  5. 5. Please give us your comments on the transport included in your package.

    All the transport worked really well.

  6. 6. Please comment on any professional guiding included in your package?

    Tada-san was an excellent guide, full of knowledge and enthusiasm who gave us a real insight into Kyoto and into Japanese society and history

  7. 7. How do you rate the usefulness and standard of information in the Info-Pack?


  8. 8. Would you consider travelling to Japan again?


  9. 9. Would you travel again with InsideJapan Tours?


    Inside japan's expertise, particularly the information provided in the info guides and area guides meant that we had a really good experience of the areas we visited. The travel information was meticulous and fool-proof, making it very easy to navigate ourselves around the country.

Review submitted: 11st Jun 2019 at 13:05

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