What our customers have to say...

The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.

Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.

Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.

How are we doing? (12 month average rating)


4.85/5 calculated from 1028 reviews submitted in the last 12 months

Search Reviews

Ian (United Kingdom) - Independent Travel, May 2019


  1. 1. How would you describe your overall level of satisfaction with us as your tour operator?


    Brilliant. Full information provided in a very comprehensive and informative package, it really made the holiday a doddle leaving us time to enjoy. Good communication eg e mail telling g us of the closure of the ropeway.

  2. 2. Consultant name and satisfaction rating:

    Anna Tattersall - Superb Service, Extremely Satisfied

    Again first class, plenty but not to much communication, felt personal but not intrusive. Anna was incredibly enthusiastic about our holiday and did everything to ensure we enjotyed it.

  3. 3. How would you rate your package in terms of value for money?


  4. 4. How would you rate the accommodation against your expectations?

    Met my expectations

    Generally the beds are rock hard, the futons on the floor being more comfortable. All meals included ok.

  5. 5. Please give us your comments on the transport included in your package.


  6. 6. Please comment on any professional guiding included in your package?


  7. 7. How do you rate the usefulness and standard of information in the Info-Pack?


  8. 8. Would you consider travelling to Japan again?


  9. 9. Would you travel again with InsideJapan Tours?


Review submitted: 11st Jun 2019 at 12:56

Did you find this review useful?YES | NO0 out of 0 have found this review helpful