What our customers have to say...

The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.

Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.

Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.

How are we doing? (12 month average rating)


4.85/5 calculated from 1029 reviews submitted in the last 12 months

Search Reviews

Janis (United States) - Independent Travel, May 2019


  1. 1. How would you describe your overall level of satisfaction with us as your tour operator?


    Our third custom trip with InsideJapan , and still there were surprises to enjoy, because the hotels and tickets have been arranged flawlessly by InsideJapan with just enough guidance to explore and discover Japan!

  2. 2. Consultant name and satisfaction rating:

    Amy Bowinski - Very Satisfied

    Amy answered our questions promptly, quickly adjusted the initial itinerary when we asked to add Teshima, and did that in a way that added Takamatsu - which offered so much more than serving as a port to Teshima!

  3. 3. How would you rate your package in terms of value for money?


  4. 4. How would you rate the accommodation against your expectations?

    Met my expectations

  5. 5. Please give us your comments on the transport included in your package.

    Perfect mix of Shinkansen, local trains, rental cars and buses.

  6. 6. Please comment on any professional guiding included in your package?

    Guides in Yakushima made that leg of the trip worthwhile after we arrived during a major rainstorm and landslide event - one drove us around the coast telling stories and showing us what could be seen. The other took us to watch turtles laying eggs in the dark rain while sharing stories. The halfday guide in Nagasaki also shared information we would have missed.

  7. 7. How do you rate the usefulness and standard of information in the Info-Pack?


  8. 8. Would you consider travelling to Japan again?


  9. 9. Would you travel again with InsideJapan Tours?


    We have used InsideJapan for organizing three trips, and have been delighted every time.

InsideJapan says: Welcome home, Janis!

It was such fun having the chance to work with you on this return trip to Japan!  I was very glad that the weather cleared up so that you could catch your ferry back from Yakushima without any difficulty.

Our team can't wait to welcome you back to Japan again for your next trip!

Senior Travel Consultant

Review submitted: 11st Jun 2019 at 01:01

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