What our customers have to say...

The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.

Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.

Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.

How are we doing? (12 month average rating)


4.85/5 calculated from 1029 reviews submitted in the last 12 months

Search Reviews

Louloua (United Kingdom) - Independent Travel, May 2019


  1. 1. How would you describe your overall level of satisfaction with us as your tour operator?


    an extremely well organised trip that ran like clockwork.

  2. 2. Consultant name and satisfaction rating:

    Steven McCready - Satisfied

    Our only gripes would be some elements of the booking process and some of the accommodation/facilities selected

  3. 3. How would you rate your package in terms of value for money?


  4. 4. How would you rate the accommodation against your expectations?

    Met my expectations

    We loved the accomodation but did find it odd to be in a Ryokan with single sex only onsens when on our honeymoon!

  5. 5. Please give us your comments on the transport included in your package.

    perfect, really well organised and explained.

  6. 6. Please comment on any professional guiding included in your package?

    great, friendly and knowledgable.

  7. 7. How do you rate the usefulness and standard of information in the Info-Pack?


  8. 8. Would you consider travelling to Japan again?


  9. 9. Would you travel again with InsideJapan Tours?


    level of knowledge and info provided. You made travelling in a strange new country very easy

InsideJapan says: Hello Stewart and Lou. I'm glad your trip went so well, and thank you for taking the time to leave feedback.

I'm glad you had great experiences with the transport, the guides, and the information we provided. I'll get in touch with you to find out more about what could have been improved in the booking process and with certain accommodations. Always good to hear what could have worked better.

Good to hear you loved Japan though, and it would be great to have you travel with us again.

All the best,


Review submitted: 10th Jun 2019 at 21:45

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