What our customers have to say...

The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.

Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.

Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.

How are we doing? (12 month average rating)


4.85/5 calculated from 1009 reviews submitted in the last 12 months

Search Reviews

Matthew (United Kingdom) - Golden Route, Feb 2019


  1. 1. How would you describe your overall level of satisfaction with us as your tour operator?


    Cannot fault the service received.

  2. 2. Consultant name and satisfaction rating:

    Babur Moghul - Superb Service, Extremely Satisfied

    Fully met expectations and answered every query or concern we had.

  3. 3. How would you rate your package in terms of value for money?


  4. 4. How would you rate the accommodation against your expectations?

    Exceeded my expectations

    The standard of service at the hotels was fantastic.

  5. 5. Please give us your comments on the transport included in your package.

    Taxi drivers always there and very courteous. Shinkansen journeys were fantastic and arranging the tickets and seats as set out in the guide, very easy. The flights were great and exceeded expectations in terms of comfort.

  6. 6. Please comment on any professional guiding included in your package?


  7. 7. How do you rate the usefulness and standard of information in the Info-Pack?


  8. 8. Would you consider travelling to Japan again?


  9. 9. Would you travel again with InsideJapan Tours?


    We learnt so much from travelling with yourselves. It is an expensive place to travel to so if visiting again would possibly spend a bit more time assessing accommodation options and means of reducing costs.

Review submitted: 12nd Mar 2019 at 21:15

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