What our customers have to say...
The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.
Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.
Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.
How are we doing? (12 month average rating)
4.85/5 calculated from 1009 reviews submitted in the last 12 months
Deborah (United States) - Independent Travel, Feb 2019
1. How would you describe your overall level of satisfaction with us as your tour operator?
Our trip was 5 star in every regard - guides, accommodations, travel arrangements and general itinerary. We were able to relax and enjoy every day of our trip knowing that all the details were expertly arranged. The trip was a perfect blend of independent travel that was stress-free and meaningful experiences with local guides that enhanced every aspect of our trip. We loved having the combination of days we were on our own and days we were with a guide.
2. Consultant name and satisfaction rating:
Amy was both professional and friendly. She answered every question we had promptly and kept us informed throughout the planning process. She arranged a customized trip based on our interests and time constraints. She did a great job of putting together a trip that perfectly aligned with our interests.
3. How would you rate your package in terms of value for money?
4. How would you rate the accommodation against your expectations?
Loved all our stays. The staff were helpful and welcoming at all the properties. The western style hotels we stayed in were all modern and stylish. The traditional inns were comfortable and cozy and full of delicious food! It was a great mix of new and traditional. We loved the chance to try out the bath culture of Japan and all the interesting foods that came with dinner and breakfast in those settings. They were feasts for both the eyes and mouth. We would happily stay at all of them again.
5. Please give us your comments on the transport included in your package.
What a pleasure! We actually like using public transportation and Japan has some of the best. Everything ran on time and the suggestions of the IJT team were perfect. The tickets and itinerary provided made traveling a breeze. The included maps and information made finding our trains and buses easy. We never were at a loss as to where to be or when.
6. Please comment on any professional guiding included in your package?
Our guides made the trip so special. We learned so much from each of them. They were all very engaging and knowledgeable. Our trip would not have been the same without them. They were the superstars of the two weeks. We had 3 full day guides and 2 shorter sessions and felt like we left all those locations with a much better understanding of the history and culture of the area. They taught us things we wouldn't have learned on our own and showed us places we wouldn't have seen if we had not been with them. They were absolutely a highlight and one of the main reasons we wanted to have IJT plan our trip.
7. How do you rate the usefulness and standard of information in the Info-Pack?
8. Would you consider travelling to Japan again?
9. Would you travel again with InsideJapan Tours?
IJT allowed us to have the benefits of a group tour without the group. It was awesome. Having all the arrangements made and guides set up while we just enjoyed the experience was heavenly. We would definitely do it again.