What our customers have to say...

The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.

Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.

Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.

How are we doing? (12 month average rating)


4.85/5 calculated from 1009 reviews submitted in the last 12 months

Search Reviews

Peter (United Kingdom) - Independent Travel, Feb 2019


  1. 1. How would you describe your overall level of satisfaction with us as your tour operator?


    Excellent trip, good advice and very helpful attention to all the detail. We had a fabulous time.

  2. 2. Consultant name and satisfaction rating:

    Samantha Barrow - Superb Service, Extremely Satisfied

    Very helpful, adapted our initial ideas into the right travel plan for us. Always warm, quick to respond and highly professional.

  3. 3. How would you rate your package in terms of value for money?


  4. 4. How would you rate the accommodation against your expectations?

    Met my expectations

    See above

  5. 5. Please give us your comments on the transport included in your package.

    Excellent - trains and bus advice all worked well

  6. 6. Please comment on any professional guiding included in your package?

    No Answer Given

  7. 7. How do you rate the usefulness and standard of information in the Info-Pack?


  8. 8. Would you consider travelling to Japan again?


  9. 9. Would you travel again with InsideJapan Tours?


    See above!

Review submitted: 12nd Mar 2019 at 07:33

Did you find this review useful?YES | NO2 out of 2 have found this review helpful