What our customers have to say...

The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.

Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.

Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.

How are we doing? (12 month average rating)


4.85/5 calculated from 1009 reviews submitted in the last 12 months

Search Reviews

Judith (United Kingdom) - Independent Travel, Feb 2019


  1. 1. How would you describe your overall level of satisfaction with us as your tour operator?


    We felt you dealt with the detail of our trip extremely well an you came up with things we would not have thought about doing ourselves but were just perfect e.g. trip to Hakone and staying in a traditional ryokan and staying in a different part of Tokyo at the end i.e. Asakusa. You also phoned when you said you were going to phone and hence kept in touch with us throughout.

  2. 2. Consultant name and satisfaction rating:

    Naomi Norton - Superb Service, Extremely Satisfied

    Naomi was brilliant. She seemed to personalise our itinerary so well. It was all done over the phone which was great for us.

  3. 3. How would you rate your package in terms of value for money?


  4. 4. How would you rate the accommodation against your expectations?

    Met my expectations

  5. 5. Please give us your comments on the transport included in your package.

    Very good.

  6. 6. Please comment on any professional guiding included in your package?

    No Answer Given

  7. 7. How do you rate the usefulness and standard of information in the Info-Pack?


  8. 8. Would you consider travelling to Japan again?


  9. 9. Would you travel again with InsideJapan Tours?


    Great confidence in your ability to create a bespoke package for us. Always available if there were any problems. Huge knowledge of Japan and all it has to offer.

Review submitted: 11st Mar 2019 at 09:33

Did you find this review useful?YES | NO2 out of 2 have found this review helpful