What our customers have to say...

The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.

Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.

Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.

How are we doing? (12 month average rating)


4.85/5 calculated from 1009 reviews submitted in the last 12 months

Search Reviews

Victor (United States) - Independent Travel, Feb 2019


  1. 1. How would you describe your overall level of satisfaction with us as your tour operator?


    Well planned and executed by our consultant who took into account our individual preferences. Delightful country to travel through - everybody is friendly to tourists and everything works - the infrastructure is amazing in Japan, especially for transportation.

  2. 2. Consultant name and satisfaction rating:

    Amy Tadehara - Superb Service, Extremely Satisfied

    Worked with us to craft an itinerary specific to our interests and preferences.

  3. 3. How would you rate your package in terms of value for money?


  4. 4. How would you rate the accommodation against your expectations?

    Met my expectations

  5. 5. Please give us your comments on the transport included in your package.

    Perfect use of trains and buses in coordination. Instructions and timetables were flawless.

  6. 6. Please comment on any professional guiding included in your package?

    All of our in city guides were friendly, helpful and knowledgable.

  7. 7. How do you rate the usefulness and standard of information in the Info-Pack?


  8. 8. Would you consider travelling to Japan again?


  9. 9. Would you travel again with InsideJapan Tours?


    Very well crafted custom tour at a fair price.

InsideJapan says: Thank you for your lovely feedback, Victor ! I'm happy that you had an amazing time on trip this February, and that you really enjoyed the efficient transport and the friendly people you meant along the way. I was also happy to get your comments and feedback before the trip about our materials, and afterwards, as this really helps us keep on top of any changes in Japan and ensure that we keep creating high-quality trips for our clients. ~ Amy T

Review submitted: 11st Mar 2019 at 07:55

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