What our customers have to say...

The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.

Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.

Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.

How are we doing? (12 month average rating)


4.85/5 calculated from 1005 reviews submitted in the last 12 months

Search Reviews

David Sibthorp (United Kingdom) - Independent Travel, Oct 2018


  1. 1. How would you describe your overall level of satisfaction with us as your tour operator?


    Overall I was very satisfied and our problem with Scott when we had to re-schedule our trip was handled very professionally.

  2. 2. Consultant name and satisfaction rating:

    Laura Barnes - Very Satisfied

    I would have put Superb if we hadn't had our problem with Scott and when Laura took over most of the ground work of the holiday was completed and I had little contact with her.

  3. 3. How would you rate your package in terms of value for money?


  4. 4. How would you rate the accommodation against your expectations?

    Exceeded my expectations

    All the accommodation was very good and well placed except the hotel in Takamatsu which was a businessman's hotel and seemed not to be use to tourists! The only other comment was regarding the hotel in Hiroshima. Arriving late at the Mitsui Garden hotel, we decided to eat in the hotel restaurant which was mentioned in our information from the Inside Japan. The meal was very average and very expensive for what we got. I would not recommend eating there again.

  5. 5. Please give us your comments on the transport included in your package.

    excellent as always. On time and clean. The only one small point is that having to share a ride into Tokyo, the journey was made longer by having to drop other passengers off. At the end of a long flight, all we wanted was to get to the hotel and get something to eat.

  6. 6. Please comment on any professional guiding included in your package?

    Tomoko was excellent and having used her twice before it was brilliant to see her again.

  7. 7. How do you rate the usefulness and standard of information in the Info-Pack?


  8. 8. Would you consider travelling to Japan again?


  9. 9. Would you travel again with InsideJapan Tours?


    Because of their professionalism, attention to detail, knowledge of the country and friendliness.

Review submitted: 01st Feb 2019 at 23:15

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