What our customers have to say...

The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.

Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.

Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.

How are we doing? (12 month average rating)


4.85/5 calculated from 1005 reviews submitted in the last 12 months

Search Reviews

John Alexander (United Kingdom) - Independent Travel, Nov 2018


  1. 1. How would you describe your overall level of satisfaction with us as your tour operator?


    Ali was extremely helpful as was the support team in Japan

  2. 2. Consultant name and satisfaction rating:

    Alison Muskett - Superb Service, Extremely Satisfied

  3. 3. How would you rate your package in terms of value for money?


  4. 4. How would you rate the accommodation against your expectations?

    Exceeded my expectations

    Shiragawa was VERY basic - but as expected.

  5. 5. Please give us your comments on the transport included in your package.

    all worked like clock work - excellent

  6. 6. Please comment on any professional guiding included in your package?

    all our guides were first rate

  7. 7. How do you rate the usefulness and standard of information in the Info-Pack?


  8. 8. Would you consider travelling to Japan again?


  9. 9. Would you travel again with InsideJapan Tours?


    Good value, excellent service, great experience

Review submitted: 30th Jan 2019 at 16:06

Did you find this review useful?YES | NO2 out of 2 have found this review helpful