What our customers have to say...

The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.

Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.

Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.

How are we doing? (12 month average rating)


4.85/5 calculated from 1005 reviews submitted in the last 12 months

Search Reviews

Victoria (Australia) - Best of Japan, Nov 2018


  1. 1. How would you describe your overall level of satisfaction with us as your tour operator?


    I couldn't be more pleased and impressed with the service I received from InsideJapan and Bruno. Everything was perfect

  2. 2. Consultant name and satisfaction rating:

    Bruno Carrillo Bertens - Superb Service, Extremely Satisfied

    Bruno was wonderful to work with, knowledgeable and couldn't do enough for us.

  3. 3. How would you rate your package in terms of value for money?


  4. 4. How would you rate the accommodation against your expectations?

    Met my expectations

    All accommodation was perfect for us, the people were fantastic.

  5. 5. Please give us your comments on the transport included in your package.


  6. 6. Please comment on any professional guiding included in your package?

    Our guides were also wonderful. We had a great time with them and they certainly helped introducing us to the cities.

  7. 7. How do you rate the usefulness and standard of information in the Info-Pack?


  8. 8. Would you consider travelling to Japan again?


  9. 9. Would you travel again with InsideJapan Tours?


    They made everything so easy

Review submitted: 26th Jan 2019 at 03:46

Did you find this review useful?YES | NO2 out of 2 have found this review helpful