What our customers have to say...

The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.

Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.

Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.

How are we doing? (12 month average rating)

Excellent

4.85/5 calculated from 1005 reviews submitted in the last 12 months

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Christopher Hutton (United Kingdom) - Kumano Kodo Three-Night Module (Advanced Hiking), Nov 2018

Excellent

  1. 1. How would you describe your overall level of satisfaction with us as your tour operator?

    Excellent

    We don't want to sound like alcoholics but we never had success with finding somewhere for a pre dinner drink,even the Palace in Tokyo looked astounded when we went down.Also couldn't get over the cover charges in some of the bars in the Hotels ( Clement).Rated the Ryokan stay over the 'western style' Hotels & it suited us to discover the delights (& in some cases shocks!) of Japanese food rather than face picking a restaurant & feeling a bit daunted by the price & choice.Was rather dreading the Onsen experience & we loved it!The pillows in the Ryoken' s did rather feel like sleeping on a packet of Rice Crispies - it was 'snap,crackle & pop',The Futon's were ( on the whole) so comfortable though.In retrospect we wished that we had walked the whole Kumano Kodo - there was such camaraderie on the walk & we felt rather sad when we left after 3 days.Would regard Naoshima Island as an absolute highlight.

  2. 2. Consultant name and satisfaction rating:

    Lucy Pendlebury - Superb Service, Extremely Satisfied

    Gauged our requirements perfectly.

  3. 3. How would you rate your package in terms of value for money?

    Good

  4. 4. How would you rate the accommodation against your expectations?

    Met my expectations

    Fusako on Ishigaki a bit worse than we expected.Room fine but the dining area was a bit like being in a camp!Food very good & staff helpful.Lack of a bar huge for us as no chance for drinks before supper.Appreciate though it was the best alternative to stay at on the island.Best accommodation which exceeded everything was Fusho Farmhouse in Iya Valley.

  5. 5. Please give us your comments on the transport included in your package.

    Very good. Faultless. Regarding one train connection from ferry in Wakayama to train station - it was too tight.Only 2 taxi's at ferry & red lights against us for what was an 18 min trip -we had help from a young Japanese or we wouldn't have made it but the train was 1 minute late ( unusual in Japan!) & we made it by 30 seconds.Would have appreciated info on what to do if we missed it as would have affected the beginning of the walk.

  6. 6. Please comment on any professional guiding included in your package?

    Excellent -both of them.

  7. 7. How do you rate the usefulness and standard of information in the Info-Pack?

    Excellent

  8. 8. Would you consider travelling to Japan again?

    Yes

  9. 9. Would you travel again with InsideJapan Tours?

    Yes

    Highly knowledgeable & understood our requirements.Guides & ground agents excellent.Organisation detailed & faultless.

Review submitted: 22nd Jan 2019 at 15:28

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