What our customers have to say...

The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.

Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.

Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.

How are we doing? (12 month average rating)


4.85/5 calculated from 1028 reviews submitted in the last 12 months

Search Reviews

Sarah Cooper (United Kingdom) - Independent Travel, Oct 2018


  1. 1. How would you describe your overall level of satisfaction with us as your tour operator?


    Sophie who arranged the trip for us was excellent. We didn't have much contact with Mark.

  2. 2. Consultant name and satisfaction rating:

    Mark Johnson - Superb Service, Extremely Satisfied

    Sophie listened to what we wanted to do, advised the best time to go, and included some activities we wouldn't have thought of ourselves.

  3. 3. How would you rate your package in terms of value for money?


  4. 4. How would you rate the accommodation against your expectations?

    Exceeded my expectations

    Loved the blend of traditional and western. Everywhere we stayed was brilliant.

  5. 5. Please give us your comments on the transport included in your package.

    Brilliant. Very efficient, easy to use and very reasonably priced.

  6. 6. Please comment on any professional guiding included in your package?

    Both guides were excellent - very knowledgeable, thoughtful, flexible and we saw lots of places and learned so much.

  7. 7. How do you rate the usefulness and standard of information in the Info-Pack?


  8. 8. Would you consider travelling to Japan again?


  9. 9. Would you travel again with InsideJapan Tours?


    Great advice, excellent itinerary and really helpful tips for the time there.

Review submitted: 26th Dec 2018 at 21:32

Did you find this review useful?YES | NO4 out of 4 have found this review helpful