What our customers have to say...

The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.

Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.

Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.

How are we doing? (12 month average rating)


4.85/5 calculated from 1028 reviews submitted in the last 12 months

Search Reviews

James Peterson (United States) - Independent Travel, Nov 2018


  1. 1. How would you describe your overall level of satisfaction with us as your tour operator?


    Very accommodating and knowledgeable. Got many options and chose the right ones for us. All arrangements went flawlessly

  2. 2. Consultant name and satisfaction rating:

    Natalie Collar - Superb Service, Extremely Satisfied

    She made it easy and fun. Very detailed and answered all questions

  3. 3. How would you rate your package in terms of value for money?


  4. 4. How would you rate the accommodation against your expectations?

    Exceeded my expectations

    Nice. What we requested

  5. 5. Please give us your comments on the transport included in your package.


  6. 6. Please comment on any professional guiding included in your package?

    They were all excellent. Accommodating, knowledgeable, and very friendly

  7. 7. How do you rate the usefulness and standard of information in the Info-Pack?


  8. 8. Would you consider travelling to Japan again?


  9. 9. Would you travel again with InsideJapan Tours?

    No Answer Given

Review submitted: 24th Dec 2018 at 02:37

Did you find this review useful?YES | NO0 out of 0 have found this review helpful