What our customers have to say...

The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.

Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.

Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.

How are we doing? (12 month average rating)


4.85/5 calculated from 1028 reviews submitted in the last 12 months

Search Reviews

James Burns (United Kingdom) - Golden Route, Oct 2018


  1. 1. How would you describe your overall level of satisfaction with us as your tour operator?


    Superb, Aaron was so helpful. the guidebook made everything very straightforward, particularly travels between locations. thanks for the sake and the choccies!

  2. 2. Consultant name and satisfaction rating:

    Aaron Boothe - Superb Service, Extremely Satisfied

    Aaron is an absolute gem. really helpful and excellent advice

  3. 3. How would you rate your package in terms of value for money?


  4. 4. How would you rate the accommodation against your expectations?

    Exceeded my expectations

    yamaichi bekkan was amazing

  5. 5. Please give us your comments on the transport included in your package.

    excellent. we used the luggage transfer services between big cities - worked a treat

  6. 6. Please comment on any professional guiding included in your package?

    ikebana guide was wonderful as was the cycle tour of takayama

  7. 7. How do you rate the usefulness and standard of information in the Info-Pack?


  8. 8. Would you consider travelling to Japan again?


  9. 9. Would you travel again with InsideJapan Tours?


    everything so well organised

Review submitted: 20th Dec 2018 at 16:53

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