What our customers have to say...

The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.

Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.

Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.

How are we doing? (12 month average rating)


4.85/5 calculated from 1029 reviews submitted in the last 12 months

Search Reviews

Alison Stone (United Kingdom) - Independent Travel, Oct 2018


  1. 1. How would you describe your overall level of satisfaction with us as your tour operator?


    Very thorough.

  2. 2. Consultant name and satisfaction rating:

    Matt Evans - Very Satisfied

    Matt gave good answers to all our questions and we were very pleased with our guides in Tokyo and Kyoto.

  3. 3. How would you rate your package in terms of value for money?


  4. 4. How would you rate the accommodation against your expectations?

    Met my expectations

  5. 5. Please give us your comments on the transport included in your package.

    We would have appreciated knowing in advance that the JR Pass excludes the fastest bullet trains.

  6. 6. Please comment on any professional guiding included in your package?

    Both superb.

  7. 7. How do you rate the usefulness and standard of information in the Info-Pack?


  8. 8. Would you consider travelling to Japan again?


  9. 9. Would you travel again with InsideJapan Tours?


Review submitted: 18th Dec 2018 at 20:17

Did you find this review useful?YES | NO0 out of 0 have found this review helpful