What our customers have to say...

The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.

Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.

Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.

How are we doing? (12 month average rating)


4.85/5 calculated from 1032 reviews submitted in the last 12 months

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David Clarke (United Kingdom) - Independent Travel, Oct 2018


  1. 1. How would you describe your overall level of satisfaction with us as your tour operator?


    We were able to get the most out of our touring holiday of Japan due to an excellent itinerary. The company provided everything we needed to travel easily, with detailed information about every aspect of the locations, transport and accommodation. The hotels and Ryokan we stayed in were all of a good and sometimes superb quality in excellent locations.

  2. 2. Consultant name and satisfaction rating:

    Samantha Barrow - Superb Service, Extremely Satisfied

    Sarah took time to understand what we wanted from the trip, coming up with a great itinerary. We changed the original plan and our wishes were slotted in with no problem.

  3. 3. How would you rate your package in terms of value for money?


  4. 4. How would you rate the accommodation against your expectations?

    Exceeded my expectations

    Great locations and the hotels and ryokan were very comfortable.

  5. 5. Please give us your comments on the transport included in your package.

    We were amazed at the detail of all the transport needed for our. trip, both the tickets and passes as well as the information on timetables and where reservations were required.

  6. 6. Please comment on any professional guiding included in your package?

    We had 3 guides, all of them very friendly, helpful and informative. They gave us a great insight into the history and culture of the places we visited with them.

  7. 7. How do you rate the usefulness and standard of information in the Info-Pack?


  8. 8. Would you consider travelling to Japan again?


  9. 9. Would you travel again with InsideJapan Tours?


Review submitted: 06th Dec 2018 at 21:59

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