What our customers have to say...

The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.

Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.

Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.

How are we doing? (12 month average rating)


4.85/5 calculated from 1030 reviews submitted in the last 12 months

Search Reviews

Murray (New Zealand) - Tokaido Trail, May 2019


  1. 1. How would you describe your overall level of satisfaction with us as your tour operator?


    Very enjoyable experience with a great group of people and a wonderful tour leader in a beautiful place.

  2. 2. Tour Leader name and satisfaction rating

    Mandy Wong - Superb Service, Extremely Satisfied

    Knowledgeable, well organised, enterprising and charming.

  3. 3. Consultant name and satisfaction rating:

    Ricky Sheward - Superb Service, Extremely Satisfied

    Came to our rescue to fit us into the tour to suit our travel dates, thanks Ricky.

  4. 4. How would you rate your package in terms of value for money?

    No Answer Given

  5. 5. How would you rate the accommodation against your expectations?

    No Answer Given

  6. 6. Please give us your comments on the transport included in your package.

    No Answer Given

  7. 7. Please tell us your thoughts on the meals included during your tour.

    No Answer Given

  8. 8. How do you rate the usefulness and standard of information in the Info-Pack?

    No Answer Given

  9. 9. Would you consider travelling to Japan again?

    No Answer Given

  10. 10. Would you travel again with InsideJapan Tours?

    No Answer Given

Review submitted: 09th Jul 2019 at 01:49

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