What our customers have to say...
The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.
Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.
Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.
How are we doing? (12 month average rating)
4.85/5 calculated from 1000 reviews submitted in the last 12 months
Luana (Australia) - Kyushu Elements, May 2019
1. How would you describe your overall level of satisfaction with us as your tour operator?
Service was outstanding. All queries quickly responded to and everything in Japan went seamlessly.
2. Tour Leader name and satisfaction rating
David was friendly, knowledgeable, calm , humorous and entertaining. All you could ask for in a leader
3. Consultant name and satisfaction rating:
Lachlan went beyond outstanding. He helped to modify the tour dates as we could only arrive late and provided land connections to catch up with the tour group. He recommended excellent accommodation in Tokyo
4. How would you rate your package in terms of value for money?
5. How would you rate the accommodation against your expectations?
Convenient to train stations and clean and friendly
6. Please give us your comments on the transport included in your package.
7. Please tell us your thoughts on the meals included during your tour.
The meals were outstanding especially the traditional dinners
8. How do you rate the usefulness and standard of information in the Info-Pack?
9. Would you consider travelling to Japan again?
10. Would you travel again with InsideJapan Tours?
Interested in visiting more remote areas where excellent tour guides are essential as we do not speak Japanese