What our customers have to say...

The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.

Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.

Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.

How are we doing? (12 month average rating)


4.85/5 calculated from 1041 reviews submitted in the last 12 months

Search Reviews

Janet Pope - Japan Enchantment, May 2019


  1. 1. How would you describe your overall level of satisfaction with us as your tour operator?


    Excellent communications and brilliant service.

  2. 2. Tour Leader name and satisfaction rating

    Chantel Furbert - Superb Service, Extremely Satisfied

    Chantel looked after us superbly from the moment we arrived (a day early) until our departure. Her organisation and friendly management of our group meant we had a totally relaxing and memorable holiday. We would be happy to be part of any future group tour with Chantel.

  3. 3. Consultant name and satisfaction rating:

    Mark Johnson - Superb Service, Extremely Satisfied

    Kept us informed at every step of the booking and answered any questions we had. Also was aware we were there during the Sumo event and offered and arranged tickets.

  4. 4. How would you rate your package in terms of value for money?


  5. 5. How would you rate the accommodation against your expectations?

    Met my expectations

    Possibly an extra day in a traditional ryoken would have been good.

  6. 6. Please give us your comments on the transport included in your package.

    All transport was excellent except for one small coach which had no suspension at the back!

  7. 7. Please tell us your thoughts on the meals included during your tour.

    Excellent. Standard and variety of food was outstanding.

  8. 8. How do you rate the usefulness and standard of information in the Info-Pack?


  9. 9. Would you consider travelling to Japan again?


  10. 10. Would you travel again with InsideJapan Tours?


    The experience we have had from the start of our booking the holiday to the end was excellent and made the whole experience a pleasure.

Review submitted: 06th Jun 2019 at 15:41

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