What our customers have to say...

The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.

Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.

Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.

How are we doing? (12 month average rating)


4.85/5 calculated from 1009 reviews submitted in the last 12 months

Search Reviews

Alice (United States) - Japan Enchantment, Apr 2019


  1. 1. How would you describe your overall level of satisfaction with us as your tour operator?


    Both Matthew while on travel and Daniel (pre and post) provided excellent service. As a single older woman traveling by myself with a small group, I felt watched over and taken care of during all phases of the trip.

  2. 2. Tour Leader name and satisfaction rating

    Matthew Ackerman - Superb Service, Extremely Satisfied

    Personable and knowledgeable about Japan and the areas in which we were traveling.

  3. 3. Consultant name and satisfaction rating:

    Daniel Zehr - Superb Service, Extremely Satisfied

    When I asked for western style beds during a stay at a roykan inn, it was arranged for without a fuss.

  4. 4. How would you rate your package in terms of value for money?


  5. 5. How would you rate the accommodation against your expectations?

    Met my expectations

    The Mariott was of less quality than the other hotels.

  6. 6. Please give us your comments on the transport included in your package.


  7. 7. Please tell us your thoughts on the meals included during your tour.

    The food offerings were excellent. Although it was almost a bit too much food for someone used to eating only two meals a day.

  8. 8. How do you rate the usefulness and standard of information in the Info-Pack?


  9. 9. Would you consider travelling to Japan again?


  10. 10. Would you travel again with InsideJapan Tours?


    Well arranged and traveler felt secure and provided for during the whole stay.

Review submitted: 14th May 2019 at 20:33

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