What our customers have to say...

The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.

Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.

Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.

How are we doing? (12 month average rating)


4.85/5 calculated from 1006 reviews submitted in the last 12 months

Search Reviews

Stacey (United Kingdom) - HYPERJAPAN's J-Pop & Go! , Mar 2019


  1. 1. How would you describe your overall level of satisfaction with us as your tour operator?


    Absolutely amazing trip. A wide variety of Japanese culture to experience. Everyone was very accommodating, polite and helpful. Would recommend it to anyone

  2. 2. Tour Leader name and satisfaction rating

    Mark Hobold - Satisfied

    Very good with historical facts but not very knowledgeable on anime and games. Could be more direct with instructions, one day we walked for three hours to get ear plugs. We also managed to lose our bags for 2 nights instead of 1 - I think down to a mis communication. However was extremely helpful with dietary-requirements.

  3. 3. Consultant name and satisfaction rating:

    Samantha Barrow - Very Satisfied

  4. 4. How would you rate your package in terms of value for money?

    No Answer Given

  5. 5. How would you rate the accommodation against your expectations?

    No Answer Given

  6. 6. Please give us your comments on the transport included in your package.

    No Answer Given

  7. 7. Please tell us your thoughts on the meals included during your tour.

    No Answer Given

  8. 8. How do you rate the usefulness and standard of information in the Info-Pack?

    No Answer Given

  9. 9. Would you consider travelling to Japan again?

    No Answer Given

  10. 10. Would you travel again with InsideJapan Tours?

    No Answer Given

Review submitted: 15th Apr 2019 at 19:32

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