What our customers have to say...

The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.

Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.

Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.

How are we doing? (12 month average rating)


4.85/5 calculated from 1029 reviews submitted in the last 12 months

Search Reviews

Catherine (United Kingdom) - Winter Highlights, Feb 2019


  1. 1. How would you describe your overall level of satisfaction with us as your tour operator?


    Well organised and interesting tour. Good range of wildlife and urban places visited.

  2. 2. Tour Leader name and satisfaction rating

    Robert Kodama - Superb Service, Extremely Satisfied

    Robert was an outstanding tour leader and great fun to travel with.

  3. 3. Consultant name and satisfaction rating:

    Lucy Pendlebury - Very Satisfied

    Very helpful with queries although some delay in returning calls.

  4. 4. How would you rate your package in terms of value for money?


  5. 5. How would you rate the accommodation against your expectations?

    Met my expectations

  6. 6. Please give us your comments on the transport included in your package.

    We enjoyed using the trains and local transport. The travel pass for trains and bus was very useful and convenient when we had free time.

  7. 7. Please tell us your thoughts on the meals included during your tour.

    An interesting and well presented range of Japanese food.

  8. 8. How do you rate the usefulness and standard of information in the Info-Pack?


  9. 9. Would you consider travelling to Japan again?


  10. 10. Would you travel again with InsideJapan Tours?


    Good service, excellent tour leaders, interesting and well planned tours.

Review submitted: 10th Mar 2019 at 12:38

Did you find this review useful?YES | NO1 out of 1 have found this review helpful