What our customers have to say...

The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.

Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.

Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.

How are we doing? (12 month average rating)


4.85/5 calculated from 1025 reviews submitted in the last 12 months

Search Reviews

Richard Pople (United Kingdom) - Japan Unmasked, Nov 2018


  1. 1. How would you describe your overall level of satisfaction with us as your tour operator?


    I wanted to do a trip that gave me a taste of Japan, and that is exactly what I got.

  2. 2. Tour Leader name and satisfaction rating

    Ben Walker - Superb Service, Extremely Satisfied

    Ben Walker did Superb mod sharing is experiences of Japan, corinating the logistics of our travel arrangements and endeavouring to meet the complex dierty needs of many group members (I was not one of them!).

  3. 3. Consultant name and satisfaction rating:

    Matt Evans - Superb Service, Extremely Satisfied

    Very helpful in identifying an itinerary to meet my requirements.

  4. 4. How would you rate your package in terms of value for money?


  5. 5. How would you rate the accommodation against your expectations?

    Met my expectations

    Some breakfast.s at accommodation were sparse

  6. 6. Please give us your comments on the transport included in your package.

    Excellent. Tour leader did an excellent job coordinating.

  7. 7. Please tell us your thoughts on the meals included during your tour.

    All excellen Japanese cuisine with the exception of a few breakfast.

  8. 8. How do you rate the usefulness and standard of information in the Info-Pack?


  9. 9. Would you consider travelling to Japan again?


  10. 10. Would you travel again with InsideJapan Tours?


    Well organised and adequate information provide beforehand and during the trip.

Review submitted: 09th Dec 2018 at 15:36

Did you find this review useful?YES | NO4 out of 4 have found this review helpful