What our customers have to say...

The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.

Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.

Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.

How are we doing? (12 month average rating)


4.85/5 calculated from 1041 reviews submitted in the last 12 months

Search Reviews

Anthony Shailes (United Kingdom) - A Northern Soul, Oct 2018


  1. 1. How would you describe your overall level of satisfaction with us as your tour operator?


    We were very pleased with the tour from start to finish.

  2. 2. Tour Leader name and satisfaction rating

    Brett Plotz - Superb Service, Extremely Satisfied

    He was very good at his job and we enjoyed his company, advice and stories about his life in Japan.

  3. 3. Consultant name and satisfaction rating:

    Toby Gallagher - Superb Service, Extremely Satisfied

    Did exactly what he promised and was very efficient.

  4. 4. How would you rate your package in terms of value for money?

    No Answer Given

  5. 5. How would you rate the accommodation against your expectations?

    No Answer Given

  6. 6. Please give us your comments on the transport included in your package.

    No Answer Given

  7. 7. Please tell us your thoughts on the meals included during your tour.

    No Answer Given

  8. 8. How do you rate the usefulness and standard of information in the Info-Pack?

    No Answer Given

  9. 9. Would you consider travelling to Japan again?

    No Answer Given

  10. 10. Would you travel again with InsideJapan Tours?

    No Answer Given

Review submitted: 04th Dec 2018 at 20:45

Did you find this review useful?YES | NO2 out of 3 have found this review helpful