What our customers have to say...

The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.

Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.

Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.

How are we doing? (12 month average rating)


4.85/5 calculated from 1041 reviews submitted in the last 12 months

Search Reviews

Hayley Lewis (United Kingdom) - A Northern Soul, Oct 2018


  1. 1. How would you describe your overall level of satisfaction with us as your tour operator?


    Excellent service before the tour and superb during the tour - great tour leader and a very interesting itinerary

  2. 2. Tour Leader name and satisfaction rating

    Brett Plotz - Superb Service, Extremely Satisfied

    Brett really brought the region alive for us - nothing was too much trouble and he was willing to share his vast knowledge of the country and its cultutre. Was a pleasure to travel with him.

  3. 3. Consultant name and satisfaction rating:

    Toby Gallagher - Very Satisfied

    Toby is always helpful - his recommendations are very useful and he deals well with our changing plans

  4. 4. How would you rate your package in terms of value for money?


  5. 5. How would you rate the accommodation against your expectations?

    Met my expectations

    There was a good mix of japanese and western style accomodation. My only reservation being that the rooms used for Kaiseki meals were sometimes a bit soulless and austere - perhaps because they tried to seat us at western style tables and chairs

  6. 6. Please give us your comments on the transport included in your package.

    A really good mix of transport types - the right balance between buses and trains

  7. 7. Please tell us your thoughts on the meals included during your tour.

    The meals were excellent and where not included, Brett provided very good recommendations for high quality, local dining

  8. 8. How do you rate the usefulness and standard of information in the Info-Pack?


  9. 9. Would you consider travelling to Japan again?


  10. 10. Would you travel again with InsideJapan Tours?


    Superb service and great itineraries

Review submitted: 21st Nov 2018 at 09:12

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