What our customers have to say...

The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.

Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.

Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.

How are we doing? (12 month average rating)


4.85/5 calculated from 1036 reviews submitted in the last 12 months

Search Reviews

Angela Sykes (United Kingdom) - Rural Japan Explorer, Sep 2018


  1. 1. How would you describe your overall level of satisfaction with us as your tour operator?


    I think this tour was very good, it was a good mix of rural and cities...there were a couple of things that I would change. I thought the service both from Sam and Mark were excellent

  2. 2. Tour Leader name and satisfaction rating

    Mark Rawlins - Very Satisfied

    Mark was extremely good. Really knowledgeable and was very relaxed, although he was there he wasn’t in your face so to speak...

  3. 3. Consultant name and satisfaction rating:

    Samantha Barrow - Superb Service, Extremely Satisfied

    Can’t add to excellent, she was very positive and very helpful

  4. 4. How would you rate your package in terms of value for money?


  5. 5. How would you rate the accommodation against your expectations?

    Met my expectations

    Only one place I felt let the accommodation down as it was a very basic hotel but I expect it was chosen for location but it really was not very good.

  6. 6. Please give us your comments on the transport included in your package.

    Apart from one time when we had to stand for over an hour on the train as our tickets hadn’t been reserved early enough it was good

  7. 7. Please tell us your thoughts on the meals included during your tour.

    Mostly our meals that were included were very good.

  8. 8. How do you rate the usefulness and standard of information in the Info-Pack?


  9. 9. Would you consider travelling to Japan again?


  10. 10. Would you travel again with InsideJapan Tours?


    I felt that your knowledge of Japan was excellent. Our only disappointment was the guide we were given in Tokyo, she asked us what we wanted to do, we told her what we didn’t want to do as well and she immediately did all the things we didn’t want to do!

Review submitted: 11st Oct 2018 at 17:42

Did you find this review useful?YES | NO5 out of 8 have found this review helpful