What our customers have to say...

The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.

Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.

Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.

How are we doing? (12 month average rating)


4.85/5 calculated from 1041 reviews submitted in the last 12 months

Search Reviews

Ashby Merson-davies (United Kingdom) - Rural Japan Explorer, Sep 2018


  1. 1. How would you describe your overall level of satisfaction with us as your tour operator?


    Very efficient and well organised.

  2. 2. Tour Leader name and satisfaction rating

    Mark Rawlins - Superb Service, Extremely Satisfied

    Everything ran very smoothly. His knowledge on the history of Japan was incredible.

  3. 3. Consultant name and satisfaction rating:

    Ben Guest - Superb Service, Extremely Satisfied

    Always quick responses to emails and very helpful advice.

  4. 4. How would you rate your package in terms of value for money?

    No Answer Given

  5. 5. How would you rate the accommodation against your expectations?

    No Answer Given

  6. 6. Please give us your comments on the transport included in your package.

    No Answer Given

  7. 7. Please tell us your thoughts on the meals included during your tour.

    No Answer Given

  8. 8. How do you rate the usefulness and standard of information in the Info-Pack?

    No Answer Given

  9. 9. Would you consider travelling to Japan again?

    No Answer Given

  10. 10. Would you travel again with InsideJapan Tours?

    No Answer Given

Review submitted: 08th Oct 2018 at 11:17

Did you find this review useful?YES | NO6 out of 9 have found this review helpful