What our customers have to say...

The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.

Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.

Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.

How are we doing? (12 month average rating)


4.85/5 calculated from 1025 reviews submitted in the last 12 months

Search Reviews

Julie Wilson (Australia) - Japan Unmasked, Jul 2018


  1. 1. How would you describe your overall level of satisfaction with us as your tour operator?


    Very Good.

  2. 2. Tour Leader name and satisfaction rating

    Thomas Siebert - Superb Service, Extremely Satisfied

  3. 3. Consultant name and satisfaction rating:

    Tim Oakes - Superb Service, Extremely Satisfied

  4. 4. How would you rate your package in terms of value for money?

    No Answer Given

  5. 5. How would you rate the accommodation against your expectations?

    Exceeded my expectations

  6. 6. Please give us your comments on the transport included in your package.

    The Shinkansen are fabulous. And all the walking was so good for my fitness.

  7. 7. Please tell us your thoughts on the meals included during your tour.

    The heat on our trip (38 degrees) rather took away my appetite. But it was great to have really good breakfasts every day.

  8. 8. How do you rate the usefulness and standard of information in the Info-Pack?


  9. 9. Would you consider travelling to Japan again?


  10. 10. Would you travel again with InsideJapan Tours?

    No Answer Given

Review submitted: 13th Sep 2018 at 11:52

Did you find this review useful?YES | NO1 out of 2 have found this review helpful