What our customers have to say...

The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.

Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.

Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.

How are we doing? (12 month average rating)


4.85/5 calculated from 1022 reviews submitted in the last 12 months

Search Reviews

Lorene Robinson (Canada) - Tokaido Trail, Jun 2018


  1. 1. How would you describe your overall level of satisfaction with us as your tour operator?


    This was a great tour. Our guide was amazing. Our group was diverse and sometimes I felt that members held us back a wee bit. Some members of our group were not so respectful at group dinners. The children were not so well behaved.

  2. 2. Tour Leader name and satisfaction rating

    Richard Farmer - Superb Service, Extremely Satisfied

  3. 3. Consultant name and satisfaction rating:

    Leslie Wharton - Superb Service, Extremely Satisfied

  4. 4. How would you rate your package in terms of value for money?


  5. 5. How would you rate the accommodation against your expectations?

    Exceeded my expectations

  6. 6. Please give us your comments on the transport included in your package.

    No Answer Given

  7. 7. Please tell us your thoughts on the meals included during your tour.

    more included meals would have been nice. Dinners that we ate as a group and divided the bill were a challenge with food restrictions no meat or too much meet or the child challange

  8. 8. How do you rate the usefulness and standard of information in the Info-Pack?


  9. 9. Would you consider travelling to Japan again?


  10. 10. Would you travel again with InsideJapan Tours?


Review submitted: 12nd Jul 2018 at 00:34

Did you find this review useful?YES | NO3 out of 7 have found this review helpful