What our customers have to say...

The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.

Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.

Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.

How are we doing? (12 month average rating)


4.85/5 calculated from 1022 reviews submitted in the last 12 months

Search Reviews

Asha Ghowry (United Kingdom) - Hands On Japan, May 2018


  1. 1. How would you describe your overall level of satisfaction with us as your tour operator?


    Great service, had a fantastic time in Japan and didn't have to worry about anything.

  2. 2. Tour Leader name and satisfaction rating

    Mark Fujishige - Superb Service, Extremely Satisfied

    Mark was friendly, helpful and very good at talking to us about all the sites we saw 9(without being boring).

  3. 3. Consultant name and satisfaction rating:

    Claire Brothers - Superb Service, Extremely Satisfied

    Quick to get back with any queries I had

  4. 4. How would you rate your package in terms of value for money?


  5. 5. How would you rate the accommodation against your expectations?

    Exceeded my expectations

    Clean, comfortable and had plenty of toiletries.

  6. 6. Please give us your comments on the transport included in your package.

    It was good apart from rude taxi drivers at Kyoto Station refusing to take foreigners.

  7. 7. Please tell us your thoughts on the meals included during your tour.

    Very tasty although it got a bit much having so much raw fish on consecutive days.

  8. 8. How do you rate the usefulness and standard of information in the Info-Pack?


  9. 9. Would you consider travelling to Japan again?


  10. 10. Would you travel again with InsideJapan Tours?


    To go to other regions I haven't been too.

Review submitted: 11st Jul 2018 at 19:51

Did you find this review useful?YES | NO4 out of 7 have found this review helpful