What our customers have to say...

The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.

Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.

Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.

How are we doing? (12 month average rating)


4.85/5 calculated from 985 reviews submitted in the last 12 months

Search Reviews

Alan Salnikov (United States) - Hands On Japan, May 2018


  1. 1. How would you describe your overall level of satisfaction with us as your tour operator?


    Better than expected in terms of the variety of activities.

  2. 2. Tour Leader name and satisfaction rating

    Mark Fujishige - Superb Service, Extremely Satisfied

  3. 3. Consultant name and satisfaction rating:

    Shakira Johnson - Superb Service, Extremely Satisfied

  4. 4. How would you rate your package in terms of value for money?


  5. 5. How would you rate the accommodation against your expectations?

    Met my expectations

    The hotel in matusomoto had pretty crappy beds, and talking to others on the trip they were inconsistent in either being too hard or too soft. Rest of the trip was good.

  6. 6. Please give us your comments on the transport included in your package.

    Worked great

  7. 7. Please tell us your thoughts on the meals included during your tour.

    Loved being able to try to many different things.

  8. 8. How do you rate the usefulness and standard of information in the Info-Pack?


  9. 9. Would you consider travelling to Japan again?


  10. 10. Would you travel again with InsideJapan Tours?


    Great booking experience. Great tour guide.

InsideJapan says: Hello Alan, 

Welcome home from Japan, and thank you for choosing to travel with InsideJapan Tours! I am glad to hear your small group tour was a wonderful experience and I hope you had fun exploring Japan from a "hands-on" perspective. 

Thank you for your comment about the beds at your hotel in Matsumoto. We do try to keep on top of the quality of the properties we book for our clients and your feedback about the beds being sub-par is something I will keep in mind when considering accommodation in Matsumoto. 

It was a pleasure working with you on your adventure to Japan and I am pleased it was a great experience. Please do let us know if you would like to travel again in the future and I wish you safe travels!

Best wishes, 

Review submitted: 13th Jun 2018 at 02:44

Did you find this review useful?YES | NO1 out of 2 have found this review helpful