What our customers have to say...

The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.

Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.

Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.

How are we doing? (12 month average rating)


4.85/5 calculated from 964 reviews submitted in the last 12 months

Search Reviews

Lauren Todd (United Kingdom) - HYPERJAPAN's J-Pop & Go! , Sep 2017


  1. 1. How would you describe your overall level of satisfaction with us as your tour operator?


    We both had an amazing time and David was a very capable and friendly tour guide. Who took care of us all very well.

  2. 2. Tour Leader name and satisfaction rating

    David Lovejoy - Very Satisfied

  3. 3. Consultant name and satisfaction rating:

    Lily Bascombe - Very Satisfied

  4. 4. How would you rate your package in terms of value for money?

    No Answer Given

  5. 5. How would you rate the accommodation against your expectations?

    No Answer Given

  6. 6. Please give us your comments on the transport included in your package.

    No Answer Given

  7. 7. Please tell us your thoughts on the meals included during your tour.

    No Answer Given

  8. 8. How do you rate the usefulness and standard of information in the Info-Pack?

    No Answer Given

  9. 9. Would you consider travelling to Japan again?

    No Answer Given

  10. 10. Would you travel again with InsideJapan Tours?

    No Answer Given

InsideJapan says: Hi Lauren,

I was very happy to read your review and I hope you have many happy memories of Japan! 

Best wishes,


Review submitted: 14th Nov 2017 at 18:44

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