What our customers have to say...
The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.
Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.
Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.
How are we doing? (12 month average rating)
4.85/5 calculated from 1000 reviews submitted in the last 12 months
Daryl (United Kingdom) - Japan Enchantment, Nov 2019
1. How would you describe your overall level of satisfaction with us as your tour operator?
Really enjoyed the holiday. Everything went seamlessly.
2. Tour Leader name and satisfaction rating
Mandy Wong was great, went that extra mile. very adaptable with changes to itinerary due to local circumstrances. Also sorting out eating places and guiding us to local experiances we would never have found by ourselves.
3. Consultant name and satisfaction rating:
All OK. Queries answered and sorted.
4. How would you rate your package in terms of value for money?
5. How would you rate the accommodation against your expectations?
All hotels were great and provided unique experiances.
6. Please give us your comments on the transport included in your package.
7. Please tell us your thoughts on the meals included during your tour.
All interesting, Mandy was very good in sorting out our dietary needs and explaing the food and customs.
8. How do you rate the usefulness and standard of information in the Info-Pack?
9. Would you consider travelling to Japan again?
10. Would you travel again with InsideJapan Tours?
Having got a feel for the country may try it ourselves.