What our customers have to say...
The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.
Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.
Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.
How are we doing? (12 month average rating)
4.85/5 calculated from 998 reviews submitted in the last 12 months
Jacqueline (United Kingdom) - Classic Japan, Oct 2019
1. How would you describe your overall level of satisfaction with us as your tour operator?
Excellent service and support before and during the holiday. Fantastic trip.
2. Tour Leader name and satisfaction rating
Akemi was excellent in every respect. She coped admirably with the difficulties caused by the Typhoon regarding the tour agenda and travel arrangements. She was friendly, helpful and knowledgeable.
3. Consultant name and satisfaction rating:
4. How would you rate your package in terms of value for money?
5. How would you rate the accommodation against your expectations?
With the exception of the hotel in Asakusa, which was not unreasonably for a big city, a no-frills business hotel, all the hotels were excellent. We were delighted by the hotel in Kamikochi.
6. Please give us your comments on the transport included in your package.
Clean and efficient. An enjoyable mixture of transport, including some last minute amendemnts to use buses when trains were unavailable becuase of Typhoon damage.
7. Please tell us your thoughts on the meals included during your tour.
Excellent. The included meals, particularly at the Ryokan at Takayama and in Kamikochi, were superb. Akemi also made some excellent suggestions for local resttaurants from her local knowledge.
8. How do you rate the usefulness and standard of information in the Info-Pack?
9. Would you consider travelling to Japan again?
10. Would you travel again with InsideJapan Tours?
We plan to go to Japan again to see other parts of the country, perhaps a tailor-made tour next.