What our customers have to say...
The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.
Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.
Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.
How are we doing? (12 month average rating)
4.90/5 calculated from 1022 reviews submitted in the last 12 months
Ronald (Australia) - Classic Japan, Aug 2019
1. How would you describe your overall level of satisfaction with us as your tour operator?
Service was excellent. We we would struggle to find any way to improve it.
2. Tour Leader name and satisfaction rating
Our tour leader Robert was very efficient and helpful.
3. Consultant name and satisfaction rating:
Even though we had an issue with our pre booking of the first hotel in Tokyo we still received great service.
4. How would you rate your package in terms of value for money?
5. How would you rate the accommodation against your expectations?
6. Please give us your comments on the transport included in your package.
All transportation was excellent.
7. Please tell us your thoughts on the meals included during your tour.
For the most part the included meals were excellent.
8. How do you rate the usefulness and standard of information in the Info-Pack?
9. Would you consider travelling to Japan again?
10. Would you travel again with InsideJapan Tours?
Advantage of having a knowledgeable and Japanese speaking tour leader.