What our customers have to say...
The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.
Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.
Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.
How are we doing? (12 month average rating)
4.90/5 calculated from 1122 reviews submitted in the last 12 months
Patrick (United Kingdom) - Japan Unmasked, Jul 2019
1. How would you describe your overall level of satisfaction with us as your tour operator?
The customer service was outstanding from my initial enquiry and booking right through the tour experience until I left Japan to return home.
2. Tour Leader name and satisfaction rating
Marky Hobold was passionate about Japan, he was good company and created a great bond among the group. It was like travelling with a group of friends or family.
3. Consultant name and satisfaction rating:
Alison Musket was very accommodating and made the booking process very simple.
4. How would you rate your package in terms of value for money?
5. How would you rate the accommodation against your expectations?
The Washington Inn in Hiroshima was in an excellent location close to railway station but the bathroom was very small. I could not get through the door. Fortunately, there was an onsen downstairs and I used that for my ablutions.
6. Please give us your comments on the transport included in your package.
A great mix of public and private transportation.
7. Please tell us your thoughts on the meals included during your tour.
I enjoyed the food. Japanese breakfasts are different to what we would eat in the west and while they would mske for a sumptuous lunch, I found them a bit too much first thing in the morning.
8. How do you rate the usefulness and standard of information in the Info-Pack?
9. Would you consider travelling to Japan again?
10. Would you travel again with InsideJapan Tours?
If I returned to Japan I would like to visit Hokkaido and maybe have a more active holiday hiking, biking, skiing.