What our customers have to say...

The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.

Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.

Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.

How are we doing? (12 month average rating)


4.85/5 calculated from 1030 reviews submitted in the last 12 months

Search Reviews

Karen (United States) - Tokaido Trail, Jun 2019


  1. 1. How would you describe your overall level of satisfaction with us as your tour operator?


    Terrific, marvelous trip and Christian was a wonderful guide! We saw urban and rural Japan and many wonderful sights! The food was very good and some items fun to try! We became chopstick experts by the end and loved all the smaller restaurants that Christian or ourselves found. Loved the variety of temples and shrines that we saw as well as the beautiful flowers and gardens! We had a small group of six in our group, which was terrific!

  2. 2. Tour Leader name and satisfaction rating

    Christian Closs - Superb Service, Extremely Satisfied

    Christian was informative, knowledgeable and friendly. He was constantly praised by the Japanese we encountered for his Japanese. We thoroughly enjoyed him and all that we did. We learned a lot and thoroughly enjoyed our trip!

  3. 3. Consultant name and satisfaction rating:

    Kirsten Belinsky - Superb Service, Extremely Satisfied

    Kirsten was extremely helpful and answered all my questions and helped with adding days of stay to our trip.

  4. 4. How would you rate your package in terms of value for money?


  5. 5. How would you rate the accommodation against your expectations?

    Exceeded my expectations

  6. 6. Please give us your comments on the transport included in your package.

    Was fun to travel on public transportation— part of the experience!

  7. 7. Please tell us your thoughts on the meals included during your tour.

    They were great!

  8. 8. How do you rate the usefulness and standard of information in the Info-Pack?


  9. 9. Would you consider travelling to Japan again?


  10. 10. Would you travel again with InsideJapan Tours?


    Great mixture of experiences but it is for the in shape traveler.

InsideJapan says: Thanks so much for your feedback, Karen! It sounds like you had a great group to travel with, and you got to experience so much of what Japan has to offer. Thank you as well for your suggestions - they are very valuable and I will make sure they get passed onto our team members and product staff. I'm so sorry to hear you had issues with the bedding, but I'm glad our team was able to help sort it out. I do hope you choose to go back to Japan again in the future - there is so much to see and do! I look forward to working with you again! 
Best regards,

Review submitted: 09th Jul 2019 at 12:39

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