What our customers have to say...

The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.

Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.

Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.

How are we doing? (12 month average rating)


4.85/5 calculated from 1009 reviews submitted in the last 12 months

Search Reviews

Anthony (United Kingdom) - Winter Highlights, Feb 2019


  1. 1. How would you describe your overall level of satisfaction with us as your tour operator?


    Excellent service from start to finish. There’s something special about Japan so will definitely return.

  2. 2. Tour Leader name and satisfaction rating

    Robert Kodama - Superb Service, Extremely Satisfied

    Robert was very organised, professional, knowledgeable and amiable person. Was extremely helpful in retrieving my glasses which I left on the bullet train.

  3. 3. Consultant name and satisfaction rating:

    Rachel Rykala - Superb Service, Extremely Satisfied

    As this was a trip we were extremely interested in, Rachel kept us informed as to when it would be listed for booking. Excellent customer service

  4. 4. How would you rate your package in terms of value for money?


  5. 5. How would you rate the accommodation against your expectations?

    Met my expectations

  6. 6. Please give us your comments on the transport included in your package.

    No problems with the transport provided

  7. 7. Please tell us your thoughts on the meals included during your tour.

    All meals provided were excellent. Food in Hokkaido showcased the local seafood and the kaiseki presentation was amazing

  8. 8. How do you rate the usefulness and standard of information in the Info-Pack?


  9. 9. Would you consider travelling to Japan again?


  10. 10. Would you travel again with InsideJapan Tours?


    Excellent service from start to finish. Staff are very knowledgeable and helpful.

Review submitted: 15th Mar 2019 at 19:04

Did you find this review useful?YES | NO3 out of 3 have found this review helpful