What our customers have to say...

The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.

Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.

Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.

How are we doing? (12 month average rating)

Excellent

4.85/5 calculated from 901 reviews submitted in the last 12 months

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Pauline Hall (United States) -
Independent Travel, Feb 2017

Excellent

Another great tour with Inside Japan. We always have wonderful guides and comfortable transportation.

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Ruth Becker (United States) -
Best of Japan, Mar 2017

Excellent

Amy Bowinski provided excellent phone support, lots of information and quick response. The itinerary was well designed.

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Ellen Harris (United States) -
Best of Japan, Mar 2017

Excellent

Everything worked perfectly. Our one question was immediately answered, and Amy was in touch just to check in....

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Raquel Boday (United States) -
Independent Travel, Mar 2017

Good

I think there was some disconnect with the lady I worked with based in CO and the agents...

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Sally Middleton (United Kingdom) -
Independent Travel, Mar 2017

Excellent

personal service, very helpful, good support by email while in japan

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Keith Mcfarlane -
Independent Travel, Mar 2017

Excellent

THe travel arrangements were perfect and the Travel Pass was a great idea and took a lot of...

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Sarah Bastow (United Kingdom) -
Independent Travel, Mar 2017

Excellent

Excellent service. Mark was brilliant at helping us book our trip. We normally book independently so were reluctant...

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David Martin (United States) -
InsideJapan's Manga & Anime, Feb 2017

Excellent

Without providing specific examples, all I can say is that it was excellent personalized service.

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Michael Miller (United States) -
Independent Travel, Mar 2017

Good

Great program

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