What our customers have to say...

The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.

Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.

Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.

How are we doing? (12 month average rating)

Excellent

4.85/5 calculated from 1026 reviews submitted in the last 12 months

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Anastasia V -
Independent Travel, Jan 2019

Excellent

From start to finish, the service offered by InsideJapan Tours is excellent. They took all of the hassle...

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Monia Fregonese (United Kingdom) -
Independent Travel, Nov 2018

Excellent

Rebecca, our tour operator has been really helpful and quick to answer to any question or clarification. The...

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Jillian Irvin (Australia) -
Independent Travel, Dec 2018

Excellent

NA

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Ann Newsome (Australia) -
Independent Travel, Nov 2018

Unacceptable

For a group who promotes themselves as local area experts there were an extremely large number of logistical...

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Laurie Dixon (United States) -
Independent Travel, Dec 2018

Excellent

The service was excellent and well prepared.

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David Sibthorp (United Kingdom) -
Independent Travel, Oct 2018

Excellent

Overall I was very satisfied and our problem with Scott when we had to re-schedule our trip was...

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Laurence Goodliffe (United Kingdom) -
Independent Travel, Nov 2018

Excellent

the service we received throughout the planning and booking process was extremely helpful and rendered the entire process...

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John Alexander (United Kingdom) -
Independent Travel, Nov 2018

Excellent

Ali was extremely helpful as was the support team in Japan

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Steven Hightower (United States) -
Art and the Seto Inland Sea, Sep 2018

Excellent

This was our second trip to Japan, both trips were self-guided tours booked with InsideJapan, and both experiences...

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