What our customers have to say...

The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.

Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.

Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.

How are we doing? (12 month average rating)

Excellent

4.85/5 calculated from 920 reviews submitted in the last 12 months

Search Reviews

Showing reviews 1-9 of 3025

Or go to page: 1 | 2 | 3 | 4 | 5 |
Prev 9 | Next 9

Yvonne Rae -
Independent Travel, Feb 2017

Excellent

As always, excellent service from all members of your team and a fantastic tour! Lots of wonderful snow...

Read more >

Julie Tomrdle (United States) -
Independent Travel, Jan 2017

Excellent

Incredibly responsive. We had a flight cancellation due to weather, and our contact in Japan was immediately...

Read more >

Purnabha Majumder (United States) -
Independent Travel, Jan 2017

Good

Very happy and satisfied.

Read more >

Deena Metz (Australia) -
Independent Travel, Dec 2016

Excellent

It honestly was beyond amazing and exceeded our expectations threefold. Dan's attention to detail did not go unnoticed...

Read more >

Graham Cherry (United Kingdom) -
Independent Travel, Dec 2016

Excellent

Extremely efficient

Read more >

William Robertson (United States) -
Independent Travel, Dec 2016

Excellent

Fantastic. Everything was perfectly planned. Terrific communication before the trip. Transitions during the trip were seamless. ...

Read more >

Gwynneth Thorburn (South Africa) -
Independent Travel, Dec 2016

Excellent

Very good, although Sophie was on leave for quite some time during the lead up to our trip

Read more >

Margaret Baxter (United Kingdom) -
Independent Travel, Feb 2017

Excellent

Made every aspect easy.

Read more >

Alyssa Tullin (United States) -
Independent Travel, Jan 2017

Excellent

Excellent service

Read more >