What our customers have to say...

The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.

Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.

Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.

How are we doing? (12 month average rating)

Excellent

4.85/5 calculated from 1071 reviews submitted in the last 12 months

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Gianna Sernia (Australia) -
Independent Travel, Oct 2018

Excellent

This is our fifth time traveling with Inside Japan and I think that says a lot. Our consultant,...

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Katherine Lin (United States) -
Independent Travel, Nov 2018

Good

My trip was an independent one as I did not join a tour so was disappointed that travel...

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Marcos Kawakami (Brazil) -
Independent Travel, Oct 2018

Excellent

I had a very pleasant experience in Japan and IJT had a huge part in making this trip...

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Terri-ann Stansell (United Kingdom) -
Independent Travel, Oct 2018

Excellent

From the initial conversation with Ben at Inside Japan until the end of our trip the service was...

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Richard Kool (Canada) -
Best of Japan, Oct 2018

Excellent

Extremely well planned and organized. Our tour rep listened to what we hoped to see and do and...

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Hazel Geatches (United Kingdom) -
Independent Travel, Nov 2018

Good

Very knowledgeable and organized made travelling around very easy!

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Craig Nomaguchi (United States) -
Independent Travel, Oct 2018

Good

Just circumstances but we had three different consultants assigned to us fairly close to our departure. The overview...

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David Shamlin (United States) -
Independent Travel, Nov 2018

Excellent

Service was excellent. Alice's guidance/suggestions when creating the itinerary turned out to be spot on. Private...

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Hywel Edwards (United Kingdom) -
Independent Travel, Nov 2018

Excellent

We were very happy with the quality of service we received from Inside Japan. Our trip included four...

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