What our customers have to say...

The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.

Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.

Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.

How are we doing? (12 month average rating)

Excellent

4.85/5 calculated from 952 reviews submitted in the last 12 months

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Helen Porter (New Zealand) -
Independent Travel, Sep 2017

Excellent

Very well organised but still left us able to travel and make decisions independently. I always find that...

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Latosha Barnes (United States) -
Independent Travel, Sep 2017

Excellent

Based on the excellent reviews I had read, I knew when I first contacted Inside Japan that we'd...

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Victoria Johns (New Zealand) -
Independent Travel, Sep 2017

Excellent

Very well organised. Excellent hotels and tour guides. Interesting activities.

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Cheryl Kessler (United States) -
Independent Travel, Sep 2017

Excellent

The service from your company was excellent and very informative.

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Natalie Skins (United Kingdom) -
Best of Japan, Oct 2017

Excellent

Excellent service received throughout - from initial enquiry to the end of the trip. Very impressed with the...

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Jamie Stowell (United States) -
Independent Travel, Sep 2017

Good

Excellent vacation - very good service from your company.

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Rebecca Jack (United Kingdom) -
Independent Travel, Sep 2017

Good

We had a fabulous time in Japan - really really great . It really is an extraordinary country....

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Pamela Jacobs (United Kingdom) -
Best of Japan, Oct 2017

Excellent

Excellent advice, service and package. Really appreciated the expert knowledge - The city booklets were superb...

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Ann Avendano (United States) -
Independent Travel, Sep 2017

Excellent

It was excellent, we couldn't ask for anything more. Everything was taken care for us.

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