What our customers have to say...

The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.

Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.

Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.

How are we doing? (12 month average rating)

Excellent

4.85/5 calculated from 657 reviews submitted in the last 12 months

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Peter Bull (United Kingdom) -
Best of Japan, Mar 2015

Excellent

Excellent overall. Brilliant documentation.

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Bryan Ritson (United Kingdom) -
Hidden Japan, Mar 2015

Excellent

Brilliantly organised and executed. Ran like a Japanese train

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Sarah Deliot (United Kingdom) -
Independent Travel, Mar 2015

Excellent

It was fantastic to have all our accomodation, flights, train reservations etc booked for us. The package...

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Ashley Dunster (United Kingdom) -
Independent Travel, Apr 2015

Good

Very good service. Information provided was great - we had zero problems with instructions/directions/trains/hotes for a 2...

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Richard Cumberland (United Kingdom) -
Hidden Japan, Mar 2015

Excellent

The service from InsideJapan was excellent from start to finish. Weve not been on a group tour holiday...

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David Summerson (United Kingdom) -
Independent Travel, Mar 2015

Excellent

Absolutely no complaints…plenty of relevant information especially regarding the booking of train journeys

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Michaela Bauerova (United Kingdom) -
Best of Japan, Apr 2015

Excellent

Excellent service, Alison was extremely helpful to tailor our holiday.

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Wesley Kobayashi (United States) -
Independent Travel, Mar 2015

Excellent

The Trip Info pack was an excellent source for train departures, advise for baggage forwarding, and pictures of...

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Sarah Steele (United Kingdom) -
Japan Enchantment, Mar 2015

Excellent

this tour was fantastic,karen organised everything for us and we had to do absolutely nothing ourselves!

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