What our customers have to say...

The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.

Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.

Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.

How are we doing? (12 month average rating)

Excellent

4.85/5 calculated from 902 reviews submitted in the last 12 months

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Daniel Glovier (United States) -
Independent Travel, Jul 2017

Excellent

Service was excellent, and I have been singing your praises to all of my friends. Sally really understood...

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Aldo Huerta (United Kingdom) -
Independent Travel, Jul 2017

Excellent

Scott was excellent in planning the trip. All car, train and ferry transfer were perfect. The staff in...

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Scott Flynn (Australia) -
Independent Travel, Jul 2017

Excellent

Ask Patrick. I sent him an email.

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Zamir Wolfe (United States) -
Independent Travel, Jul 2017

Excellent

Halley and Alice took a last minute idea and ran with it, creating yet another fantastic trip!

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Leo Fox (United States) -
Independent Travel, Jul 2017

Excellent

The attention to detail was awesome.

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Kaushik Chatterjee (United States) -
Independent Travel, Jul 2017

Excellent

I got what was asked for. Travel consultant Sally knew our requirement and put a schedule that was...

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Peck Mooi Tan (Australia) -
Independent Travel, Jul 2017

Excellent

The idea of going to Japan only came to mind about 6 weeks prior to the planned departure...

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Emily Eubanks (United States) -
HYPERJAPAN's J-Pop & Go! , Jul 2017

Excellent

Everything went so smoothly and all needs/accommodations were taken care of with a smile. We learned so much...

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Dale Hodgkinson (United Kingdom) -
Independent Travel, Jul 2017

Excellent

A great help to us we were interested in one of the pre arranged tours but with some...

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