What our customers have to say...

The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.

Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.

Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.

How are we doing? (12 month average rating)

Excellent

4.85/5 calculated from 1120 reviews submitted in the last 12 months

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Kaia De Burgh (Australia) -
Independent Travel, Apr 2018

Excellent

Nothing was to much when trying to put together a trip for my mother and my sister and...

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Jill Kantor (United States) -
Japan Enchantment, May 2018

Excellent

Well planned and executed itinerary. We covered many and varied areas and sights without feeling rushed.

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Wendy Grainger (United Kingdom) -
Hidden Japan, May 2018

Excellent

Lucy or other staff were always available if I needed them

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Alexander Roberts (United Kingdom) -
Independent Travel, May 2018

Excellent

Very effective discussions to ensure our trip was what we wanted. This translated into a high quality expedition.

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Deborah Knight (United Kingdom) -
Japan Unmasked, May 2018

Excellent

We completely fell under the spell of Japan, to the extent that we are determined to return and...

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Meryll Mohan (United Kingdom) -
HYPERJAPAN's J-Pop & Go! , May 2018

Excellent

Good itinerary, flexible and good communication

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Karen Shimamoto (United States) -
Independent Travel, May 2018

Excellent

Very high level of help and details provided for a wonderful experience!

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Leanne Mcarthur (New Zealand) -
Independent Travel, May 2018

Excellent

Wonderful. :-) Three of us travelling with a wheelchair could have been tough but Inside Japan arranged everything -...

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Nigel Bartlett (Australia) -
Hidden Japan, May 2018

Excellent

See my review of Kyushu Elements

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