What our customers have to say...

The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.

Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.

Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.

How are we doing? (12 month average rating)

Excellent

4.85/5 calculated from 938 reviews submitted in the last 12 months

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Robert Drinan (United States) -
Independent Travel, Sep 2017

Excellent

Great tour guides.

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Giles Henderson -
Independent Travel, Sep 2017

Excellent

We worried that a line would be drawn at some point, with our constant tweaking and requests. But...

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Valerie Pitchford (United Kingdom) -
Independent Travel, Sep 2017

Excellent

Efficient service throughout, impressed with private transfers and standard of hotels & ryokan chosen for us.

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Sara Cover (United States) -
Independent Travel, Mar 2017

Excellent

Everything was set up and ready to go. The perfect balance of planned and open time.

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Steven Taylor (United Kingdom) -
Japan Unmasked, Sep 2017

Excellent

This is the second time I have used Inside Japan and once again I am thoroughly satisfied and...

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Jill Roberts (United Kingdom) -
Japan Unmasked, Sep 2017

Excellent

We were extremely happy with the support and service we received. We loved Japan and will definitely make...

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Mary Armstrong (United States) -
Art and the Seto Inland Sea, Aug 2017

Excellent

Impressed with your willingness to customize trips

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Edith Yoshimura (Canada) -
Independent Travel, May 2017

Excellent

Very professional, well organized company

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Edward Tat Fai Ho (Hong Kong) -
Japan Enchantment, Sep 2017

Excellent

High standard of hotels and travel arrangement, excellent varieties of activities

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