What our customers have to say...

The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.

Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.

Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.

How are we doing? (12 month average rating)

Excellent

4.85/5 calculated from 755 reviews submitted in the last 12 months

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Michelle Doherty (Australia) -
Japan Unmasked, Mar 2016

Excellent

Vaule for money. Half the price of others tour operators yet never felt like we missed out.

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Kathy Fox (United States) -
Independent Travel, Mar 2016

Excellent

First rate. V

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Leigh Hunt (United Kingdom) -
Japan Arts Trail, Mar 2016

Excellent

We had a great time. It was surprisingly easy to get around, helped by the excellent locations of...

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Donald Zerivitz (United States) -
Independent Travel, Mar 2016

Excellent

Everything about trip and was absolutely wonderful!

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John Macdonald (United Kingdom) -
Independent Travel, Mar 2016

Good

Overall good but many issues with the itinerary sent to me

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Margaret Garner (United Kingdom) -
Best of Japan, Apr 2016

Excellent

Hattie was extremely knowedgeable, helpful and gaves us confidence. The travel packs we received were excellent. The advice...

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Diane Sargent (Australia) -
Japan Enchantment, Apr 2016

Excellent

The service was very good with the booking as Halley always responded quickly and everything else in Japan...

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Rafe Gaskell (United Kingdom) -
InsideJapan's Manga & Anime, Apr 2016

Excellent

I had a brilliant time. Everything went very smoothly and the customised travel booklet was indispensable. The highlight...

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Russell Lincoln (United Kingdom) -
Independent Travel, Apr 2016

Average

Generally ok. One or two of the hotels weren't great, Hakone and Kyoto. Also, it wasn't made clear...

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