What our customers have to say...

The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.

Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.

Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.

How are we doing? (12 month average rating)

Excellent

4.85/5 calculated from 825 reviews submitted in the last 12 months

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Benjamin Schutz (United States) -
Tokaido Trail, Aug 2016

Excellent

Everyone I worked with at InsideJapan was so helpful and friendly. This service is an excellent way to...

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Sara Cope (United States) -
Japan Enchantment, Jul 2016

Excellent

I was so very pleased with the degree to which Amy was able to help us make special...

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Jennifer Johnston (United Kingdom) -
Independent Travel, Jul 2016

Excellent

The service was excellent and made our trip so much easier

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Oliver Savage (United States) -
Japan Unmasked, Jul 2016

Excellent

Incredibly helpful, especially when we lost our JRail Pass. You helped us with everything, and your booking of...

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Stephen Robson (United Kingdom) -
Japan Unmasked, Jul 2016

Excellent

Excellent correspondence and service throughout. Much better then traditional (Exodus, Explore etc)

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Pranav Pandya (United Kingdom) -
Independent Travel, Aug 2016

Good

Tim was excellent. Very patient and well informed. Good response when I phoned the team in Japan. Minor...

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Gretchen Altman (United States) -
Independent Travel, Aug 2016

Excellent

Great service booking and while on the trip. We booked late, but Clint made it work. We also...

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Suzanne Taylor-edwardson (United Kingdom) -
Independent Travel, Jul 2016

Excellent

I really felt that I was listened to in terms of what I wanted out of the holiday...

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Davy Beaufort (United States) -
Independent Travel, Jul 2016

Excellent

This was a pretty extraordinary trip, that went really well. The visuals, interesting cultural differences, raging cities and...

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