What our customers have to say...

The most important thing we can do to improve our service is listen to what our customers have to say, which is why you can now read their comments unedited on our website.

Upon returning from Japan all our clients are sent a review form and this is where you can see what they are saying about their experience of Japan and of our service.

Search the reviews, check the image gallery and see for yourself how our clients rate the InsideJapan experience.

How are we doing? (12 month average rating)

Excellent

4.85/5 calculated from 982 reviews submitted in the last 12 months

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Showing reviews 1-9 of 5382

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Natasha Terry-armstrong (Australia) -
Independent Travel, Dec 2017

Excellent

Positive, efficient and friendly. Highly organised and excellent standard of service and delivery. Really appreciated the effective...

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Anne-tudor Arnold (Australia) -
Independent Travel, Jan 2018

Excellent

I thought it was incredibly well organised and all the supporting material provided was faultless

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Karen Martin (Australia) -
Independent Travel, Feb 2018

Excellent

Everything was perfect, from the first phone call to the time we came home. I could not speak...

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Tracy Mcintyre (Australia) -
Independent Travel, Jan 2018

Excellent

Always receive great advice/recommendations from Dan.

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Roger Richards (Australia) -
Independent Travel, Jan 2018

Good

Locations and venues were very good. The tickets travel should have been handed direct to avoid loss or...

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Sean Jackson (United States) -
Independent Travel, Dec 2017

Excellent

Utterly fantastic. Nearly minute to minute coordination for everything I was hoping to experience in Japan. More than...

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Susanna Hendro (Indonesia) -
Independent Travel, Feb 2018

Excellent

very clear instructions were given in a travel pack and we enjoyed the itinerary planned very much

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Michael Balter (Canada) -
Independent Travel, Dec 2017

Excellent

We could not have been happier. The staff (Amy in particular) was very knowledgeable about Japan, had...

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Gwynne Comiskey (United States) -
Independent Travel, Feb 2018

Good

Actually I'd rate it as good for overall itinerary and excellent for service while on the trip

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